Leadership Foundations
Succeed in value-based care
Formerly known as
Care Delivery Leadership Foundations
Discover how to use your emotional intelligence to be your best self, empower your team through coaching and feedback, and succeed in the business of health care.
Learn how to
- Lead with compassion and connect your purpose to the business of patient care.
- Practice delivering feedback and empower your team to solve problems.
- Unpack our Optum business strategy and create an action plan.
Time
3 hours per week
Duration
6 weeks
Format
Online: live sessions + supporting coursework
Audience
Team leads, supervisors, managers and anyone looking to enhance their leadership skills in Optum Health; anyone in UHG salary grades 24-27 (or equivalent).
2022 program dates
Fall
Oct. 11-Nov. 17
Tuesdays
12-2 p.m. PT
Thursdays
12-1 p.m. PT
Enrollment ends
Oct. 3
Sign up to be notified when 2023 dates come available.
Leadership Foundations participant portal
Everything you need before, during and after Leadership Foundations.
Agenda
Program Kickoff
- Gain insights from Optum executive leadership.
- Reflect on the quadruple aim and your core values.
Leverage Your Emotional Intelligence
- Define emotional intelligence.
- Learn the science behind emotional triggers and how to de-escalate.
Build a Strong Patient Experience + Deliver Effective Feedback
- Review the different components of what makes a great patient experience.
- Practice the SBII Model to deliver effective feedback.
Deliver High Quality Outcomes
- Review HEDIS and the CMS star rating program and discuss benefits to health care plans and CDOs.
- Discuss why ratings truly matter to patient outcomes and to our business.
Enhance Provider and Team Member Experience + Coach to Engage
- Explore the relationship between provider/team member experience and turnover, morale and productivity.
- Practice coaching skills.
Improve the Affordability of Care
- Compare the differences between value-based care and fee-for-service models.
- Define the differences between shared risk and global risk.
Experiment
- Learn how to plan out an experiment and explore how limiting beliefs may prevent you from improving.
- Work through your initial experiment plan to address one element of the quadruple aim with your learning community.
Program Close
- Gain insights from Optum executive leadership.
- Learn how to take your experience further.
Related courses and resources
High Performing Teams
Build Your Network
Learn From a Mentor
Communicate Effectively
Relevant Common Language of Leadership competencies
Assuring Results
Being Customer-Centric
Communicating Effectively
Critical Thinking
Decision Making
Facilitating Execution Plans
Fostering Innovation
Managing Individuals Differently
Mindfulness Management
Using Performance Measures
Anyone with an interest in becoming a more impactful leader should invest this time in themselves.
Erica R. Thomas
Supervisor, Patient Relations